Credits & Refunds

Failed generations

Credits reserved for a generation are returned when a failure is confirmed. For a task still being processed or checked, follow its status in My Videos or contact support for help.

Delayed generations & support

If your video is taking longer than expected, contact us at Support page. Include your account email and generation ID so we can check its status. We will respond within 2 business days.

We check delayed generations to confirm their status. If a generation is confirmed as failed, its credits are returned to your account.

Successful generations

AI results vary. For a completed video, concerns about appearance are reviewed separately from technical failures. Contact support with your generation ID and a description so we can review your result.

Payments

Generation credit returns restore your account balance. For a payment refund, contact support; we review the order and credit usage in accordance with applicable consumer rights.

Contact support

For refund requests or help with a generation, visit our Support page . Include your account email, order ID or generation ID, and a description of the issue so we can review your request.